Committed to Quality Care
In an effort to monitor and improve the experience of all of the Home Instead Senior Care network’s clients, the network has commissioned J.D. Power and Associates, a globally-recognized independent market research firm, to conduct periodic surveys of all of its valued clients.
J.D. Power and Associates conduct surveys with clients (or their designated family members) to monitor our progress as we continuously strive to better serve you – and any future clients you might refer to Home Instead Senior Care. These telephone surveys are conducted twice per year: once in January, and again in July.
The telephone surveys are brief (about 4 minutes) and may be completed during the weekdays, weeknights, or weekends – whichever is most convenient. And if you would like to provide more detailed feedback, provide the telephone interviewer with your e-mail or mailing address and you will have the opportunity to complete a comprehensive survey via the mail or e-mail – at your convenience.
we encourage you to participate again – this helps us understand whether we’re still on track!
We truly appreciate your candid and honest feedback. Please understand that these surveys are exclusively for research purposes only. No one will try to sell you anything as a result of your participation in this research.
If you would like any additional information regarding J.D. Power and Assoc., please visit their website at jdpower.com.
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